Which shipping company do you work with?
Your orders, which you create from our online store, are delivered to you with the assurance of PTT Cargo.
Are orders sent abroad or to the TRNC?
Orders are sent abroad or to the TRNC.
Is delivery available on public holidays?
PTT Cargo does not deliver on public holidays.
Can you send with another cargo company other than PTT Cargo?
We work with PTT, we do not ship with any other cargo company.
Where are my products shipped from?
The products you have purchased from the vagon.store virtual store are shipped from our logistics warehouse in Aliağa.
How can I find out that my order has been shipped?
When your order is shipped, we send you a confirmation sms. You can track your cargo via PTT Cargo with the cargo tracking number written in this sms.
What happens if I am not at the address at the time of order delivery?
If your order could not be delivered to you because you were not at your address, PTT Cargo does not make a second call to the specified address. In this case, you must visit the branch where your cargo is located and receive your cargo.
How can I find out the delivery date of my product?
Our products are delivered within 2-3 working days.
The package arrived damaged, should I receive it?
You should not take delivery of the damaged packages, and you should make a report to the cargo officer that the package is damaged. Then you can contact our customer service about your order.
I cannot reach PTT Cargo branches, what should I do?
You can get detailed information from PTT Cargo Customer Services at 444 1 788.